Setup Overview

Private and commercial lending isn't standardized, so LendingWise is built to be configured. Most of the business logic comes ready to use, but expect to review the defaults and adjust them to match your credit policy, your process and your vocabulary.

Configuration lives in Platform Settings in the left-hand menu, which needs the Manager role.

A sensible setup order

The screens depend on each other. Loan programs come first because they decide what most of the later screens are configuring.

1. Company Information & Settings: your identity and the company-wide switches.
2. Loan Programs and Loan Guidelines: the products you offer and the rules they lend by.
3. Loan Stages & File Statuses and Sub-Statuses: your pipeline.
4. Workflow Steps: the work inside each stage.
5. Form Fields & Custom Fields: the data you capture.
6. Required Docs: the paperwork you ask for.
7. Document Library and templates: what you generate and send.
8. Web Forms & Logins: how deals arrive.
9. Integration Hub: outside services.
10. Automation Rules: last, once everything above has settled.

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Track it as you go

The Setup Tracker keeps this list live, shared between your team and ours, and shows your completion percentage.

Onboarding and training

Depending on your plan, implementation includes guided onboarding sessions with our team. Extra training or configuration help is available on demand after onboarding. Ask your account representative about options.

Resources

• Master Onboarding Template: a worksheet covering the main settings, user types and configurable features, with the system defaults. Fill it in with your team, and our implementation team can configure your platform from it.
• LendingWise University: self-paced training on the platform and its settings.
• Interactive Tour: Overview and Interactive Tour: Onboarding, Setup & Configuration
• Video: Setting up a LendingWise account

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Settle statuses before you go live

File statuses are wired into automation rules, user permissions and reporting. Renaming or removing one after you have live files can quietly stop rules from firing.

Full detail: in LendingWise, open Loan Origination → User Guide → Platform Settings.