The Borrower Experience
How borrowers apply, upload documents, track status and sign — and, after funding, manage their loan.
Borrowers never need training. They see a short, branded path from application to signed documents — and, if you service loans in LendingWise, a portal for the life of the loan.
Before funding
| Step | What the borrower does |
|---|---|
| Apply | Completes your Quick App or Full App — from your website, a branch link, or their broker's or loan officer's own link. Or picks a loan option on your Quote App. |
| Upload documents | Straight after submitting, the web form can take them to a required-docs page. Set which documents to ask for on the branch profile → Required Docs. |
| Track status | Through the loan file's share link: an encrypted URL to their loan status and required docs, with no username or password. |
| Sign | Opens an E-Sign link on desktop or phone and signs — no login. |
Recommended for origination: the share linkUse the share icon at the top right of the loan file, or the borrower required-docs merge tag in your e-mail templates. No password between a borrower and their checklist means more documents come back, faster.
Ask for documents on the applicationAsking for a few documents right after the application looks professional, shows borrower intent, and lets you judge the deal sooner.
The borrower sees the same required-document checklist your team works from, without the internal detail — so keeping the checklist accurate does your chasing for you.
After funding — Servicing Borrower Portal
Add-onPart of Servicing 3.0. Contact [email protected] to enable it.
A branded, mobile-friendly portal where borrowers can:
- See each loan, its balance and what is due
- View and download statements
- Set up one-time or recurring payment instructions
- Request a payoff quote
- Submit draw requests on rehab and construction loans
- Upload documents and keep their contact details current
Access is by invitation, from the loan's servicing screen. One login covers all of a borrower's serviced loans with you.
Full detail: in LendingWise, open Loan Origination → User Guide → People & Portal Access.
Updated 16 days ago