Servicing 3.0 Setup
Switch on Servicing 3.0, configure your company's servicing settings, notifications, borrower portal and ACH, and onboard your first loan.
Add-onServicing 3.0 is a paid add-on, switched on per company. Until it is enabled, the settings page and the loan file's Servicing tab show what the module does. Contact your account manager or [email protected] to enable it.
Servicing 3.0 runs a loan after it funds: payments, interest, late fees and default interest, charges, escrow and reserves, construction draws, statements and payoffs. It is built on a permanent ledger. Every dollar movement is recorded as an entry, and balances, amounts due and payoff figures are calculated from those entries rather than typed in. Mistakes are corrected with an offsetting entry, never by editing history, so the numbers always reconcile and can be defended to an investor or auditor.
Servicing 3.0 is the current servicing module and the one to learn. Loans serviced in the older Servicing 2.0 can be brought into 3.0 with their payment history.
Company settings
Platform Settings → Servicing Management (manager access):
| Section | What it controls |
|---|---|
| General settings | Servicer name, address, contact details, NMLS ID and servicer logo |
| Payoff statement | Remittance address, wire and check instructions printed on payoffs |
| Mortgage statement | Remittance address printed on statements |
| ACH / NACHA Origination | Your bank (ODFI) details for ACH collection files |
| Email Notifications | Automatic servicing e-mails (see below) |
| Borrower Portal | Portal colour, plus a list of every portal login |
| Payoff fee templates | Reusable named fees for payoff requests |
Notifications
Ask to enableServicing notifications are off until you turn them on.
Notifications cover payment reminders, late and default notices, maturity countdowns, payment received or reversed, draw approved or wired, payoff quotes, statements, extensions and rate changes. Each event has its own timing, recipients, cooldown and editable template with merge tags.
Capture mode is on by default: messages are logged on the loan but nothing is sent. Review what would have gone out, then switch capture mode off to go live.
Borrower portal and ACH
- Borrower portal: invite borrowers from a loan's Management → Borrower card. Borrowers can see balances and statements, set up payment instructions, request draws and payoffs, upload documents and keep their contact details current. The portal never moves money; you collect or record every payment.
- ACH collections: enter your bank details once. Servicing → Collections then builds a bank-ready NACHA file from the payments that are due. Generating a file records nothing on the ledger; a payment exists only once you record the settled funds.
Permissions
Rate changes, extensions, waivers, cures and similar changes go through an approvals queue. Only users with Grant Servicing Approvals? on their profile can approve; managers hold it automatically.
Onboard your first loan
Open a funded loan file → Servicing 3.0 tab → OnBoarding Info/Loan Settings. Use Import from file to pre-fill from origination, complete the payment, late-fee and payment-priority sections, then click Onboard. The payment schedule builds automatically, and a nightly job keeps every loan current.
Overnight updatesSome changes appear the next day, after the nightly run. That is expected, not a fault.
For day-to-day work, see Servicing a Loan. Construction holdbacks are covered in Draw Management.
Full detail: in LendingWise, open Platform Settings → Servicing Management → User Guide, or Loan Origination → User Guide → Servicing 3.0.
Updated 11 days ago